Shipping policy

PAWFIXER POLICIES — copy each one into Shopify
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REFUND POLICY
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Returns and refunds

We want you and your pet to be happy with your order. If something isn't right, here's how returns work.

Changed your mind
You can cancel your order and return items within 14 days of receiving them, for any reason. Items must be unused and in their original packaging. Email us at pawfixershop@gmail.com with your order number to start a return, and we'll reply with the return address.

Unless the item is faulty or we sent the wrong item, you pay the cost of sending it back.

Faulty or wrong items
If your item arrives damaged, faulty or isn't what you ordered, email us at pawfixershop@gmail.com with your order number and a photo. We'll put it right with a replacement or a full refund, including delivery costs. This does not affect your legal rights.

Refunds
Once we receive your return (or proof that you've sent it), we'll refund you within 14 days to your original payment method. For change-of-mind returns we refund the item price and the standard delivery cost you paid.

Items we can't take back
For hygiene reasons, grooming items such as brushes, combs and gloves that have been used, or items that have been used by a pet, can't be returned unless they are faulty.

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SHIPPING POLICY
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Shipping

We deliver to addresses in the United Kingdom.

Costs and delivery times
Delivery options, costs and estimated delivery times are shown at checkout before you pay.

Tracking
When your order is dispatched we'll send you an email, with tracking details where available.

Problems with delivery
If your order hasn't arrived within the estimated time, or arrives damaged, email us at pawfixershop@gmail.com with your order number and we'll help.

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TERMS OF SERVICE
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Terms of service

These terms apply when you use the PawFixer website and buy from us. PawFixer is based in London, United Kingdom. You can contact us at pawfixershop@gmail.com.

Orders
When you place an order you'll get an email confirming we've received it. A contract is formed when we dispatch your order. We may decline an order, for example if an item is out of stock or there is a pricing error, and we'll refund you in full if we do.

Prices and payment
Prices are in pounds sterling (GBP). Delivery costs are shown at checkout. Payment is taken when you place your order.

Products
We try to show products, colours and sizes accurately, but colours on screen can vary slightly. Always supervise your pet with new toys and products, and choose the right size for your pet.

Returns
Please see our Refund policy for how to cancel or return an order.

Your legal rights
Nothing in these terms affects your statutory rights as a consumer under UK law.

Governing law
These terms are governed by the laws of England and Wales.